We’re thrilled that you’re interested in our fragrances! You can find our products at several locations, including three in New York City and two in Los Angeles. Additionally, we are available in select retail stores around the world.

For a complete list of our retail partners, please visit our Retailers Page.

At times we include free samples with your order. Samples are limited. They change often. We offer them while supplies last. When available, you can select your samples at checkout.

The Customizable Sample Set and Gift Cards are purchased products. They never count toward the qualifying purchase needed for free samples or any other offer.

Free samples are not redeemable for cash. Because samples are limited and availability varies, we cannot reship free samples that arrive damaged, that differ from the samples you selected or that are missing from your order. We always do our best to include the samples you requested.

Gift With Purchase

At times we run Gift With Purchase offers. Gifts are limited and offered while supplies last. Each offer may carry its own minimum purchase or eligibility rules, shown with the offer at checkout.

Gift With Purchase items are not redeemable for cash. We cannot reship a gift that arrives damaged or that is missing from your order. We always do our best to include your gift.

Promotion Codes

We occasionally offer promotions through email, advertisements and special events.

Each promotion may carry minimum purchase requirements and use limitations. Taxes and shipping are excluded from minimum thresholds. Gift cards are not merchandise and do not count toward any minimum purchase requirement.

All promotion codes are available for a limited time, while supplies last. They cannot be used once expired. They are not redeemable for cash.

To ensure fair redemption across all our customers, we may limit redemption to one per customer. Excessive abuse or misuse of promotions or codes may result in order or item cancellation

Unfortunately, we do not have any of our older scents available for purchase. We are, however, always happy to help you select a new fume in our current lineup!

The scent featured at Thompson Hotels is our Bowmakers fragrance, which you can purchase directly from our website in both 50ml and 100ml sizes.

As for the shampoo, conditioner, and body lotion used at Thompson Hotels, these items are exclusive to the hotel and are not available for purchase. However, you can bring the scent home with our Bowmakers fragrance.

The scent featured at The Carlyle Hotel is The Carlyle fragrance, which you can purchase directly from our website in 50 mL.

We do offer Big Sur After Rain hand soap on our website, but please note that the version we offer is liquid, not the foam version found on American Airlines flights.

Unfortunately, we do not sell Radio Bombay lotion or Rose Atlantic lip balm, as these are exclusive amenities for American Airlines and are not available for purchase.

We only ship to the United States, Canada, and the United Kingdom at this time.

• Orders may take up to 3 business days to ship, especially during peak shipping times. (Please note that the processing period may take longer during our Sample Sale and the holiday season).
• Once your order is on its way, you'll receive a shipping confirmation email with your tracking number. Please allow 24 hours for tracking updates to appear.
• Most orders are shipped via UPS Ground and typically arrive within 5-7 business days, depending on your location. If you've selected Expedited shipping, expect delivery in 3-4 business days.

If you realize that you've entered the wrong shipping address, please contact us as soon as possible and we will try our best to accommodate your request. Once the shipping process has started, we’re unable to make changes to the address.

Reach out to our customer service team at cs@dsanddurga.com, and we’ll do our best to update your address before it ships! Be sure to include “Shipping Address Change” in the subject line.

Orders can only be cancelled or modified within minutes of placing the order. If you need to cancel your order, please reach out to D.S. & Durga customer service by emailing cs@dsanddurga.com. Please use CANCEL ORDER in your subject line.

Free shipping on $75+ in the US. Please be aware that our free shipping offer does not apply to orders shipped to Canada or Hawaii. Shipping costs for these locations will be calculated at checkout based on the address you provide.

We are not responsible for lost or stolen items. Please contact UPS or USPS directly to inform them of your missing package.

If they are not able to locate your order, please contact us at cs@dsanddurga.com

Check out our Shipping section for more information.

Items purchased from D.S. & Durga can be returned or exchanged within 14 days of receiving your order. Returns are accepted by mail or in-store. (Please note that in-store purchases cannot be returned online. Products purchased from other retailers cannot be returned or exchanged through DS and Durga. Please contact the retailer directly).

To initiate a return of your online purchase, please contact cs@dsanddurga.com. Items must be returned in unused, unopened condition with original packaging, and a tracking number/proof of delivery is required. Eligible refunds will be processed to the original method of payment.

Please note that certain items, such as limited-edition scents like Studio Juice, sample sets, auto fragrances, and electronic gift cards, cannot be returned. Other restrictions may apply.

For more details, please refer to our Return Shipping and Exchange section.

Please note that we are unable to replace, refund, or exchange products purchased through third-party retailers. If you are experiencing an issue with a third-party purchase, we recommend contacting the retailer directly for further assistance.

If you have any other questions or need help, feel free to reach out at cs@dsanddurga.com

Expiration in perfume is a technicality. Eau de parfum by nature is oil sitting in pure alcohol, which acts as a preservative. In fact, many perfumes continue to age as time goes on - as long as they are not subject to drastic temperature, humidity, and sunlight changes.

Some things you may notice after 2 years: chemical interactions with perfume alcohol can cause certain materials, such as citrus, to have a slight acetone smell.

One thing that is not often talked about is our perception of scent changing over time. For example, if you are in the room with a strong aroma like a skunk, after a while your brain adjusts to filter it out and you won't notice it as much after a while. The same happens when we wear something over and over again. That is one of the reasons we always suggest rotating a wardrobe of fragrances. It's also the reason that our grandmas smelled so strongly of perfume. They couldn't smell it anymore and doused themselves in their signature scent!

We use both natural and synthetic materials in all of our products and adhere to the latest safety and environmental regulations of the International Fragrance Research Association (IFRA). Naturals vs. synthetics in perfume is often misunderstood. Many of the strictest regulations in perfume come from natural materials! Naturals can also pose sustainability problems. Rest assured, we source our juice from the most ethical companies in the world who are at the forefront of material fragrance safety.

Our candles are made from soy-vegetable wax and feature a cotton wick, with a burn time of about 60 hours.

For optimal burning, trim the wick to ¼ inch (0.6 cm) before each lighting to avoid smoking and overheating. During the first burn, allow the surface layer to liquefy to the edge to ensure even burns and prevent tunneling—this usually takes about 2 hours.

Always protect the surface the candle sits on and keep it away from drafts.

• For safety, never burn the candle for more than 4 hours at a time.
• Always place it on a heat-resistant surface, and never leave a candle unattended while it’s burning. The candle container will be hot when lit, so allow it to cool completely before moving.
• Do not burn the candle when the wax level reaches ½ inch (1.3 cm), and keep candles at least 8 inches (20 cm) apart.

To use a promotional code, simply enter it at checkout. If applicable to your purchase, the discount will be applied to your order before payment.

Unfortunately, you are only eligible for the Gift With Purchase or promotion if your order is placed within the specified promotion period. Orders placed before the start date or after the end date will not qualify for the offer.

The gift with purchase or promotion will be available within the specified promotion period, as long as the promotional product is in stock. Once the product runs out, the promotion will end, regardless of the scheduled end date.

Yes, we offer electronic gift cards that can be purchased directly on our website here. They can be used for any product on our site. More information is below.

D.S. & Durga Gift Cards are sold subject to the following terms of use. By purchasing, accepting or using D.S. & Durga Gift Cards, you agree to be bound by these terms. If you do not agree with these terms, do not purchase, use or accept D.S. & Durga Gift Cards. All terms enforced except where prohibited by law. No fees are imposed on D.S. & Durga Gift Cards and they do not expire.

Gift Cards can be redeemed against all products on www.dsanddurga.com and in the D.S. & Durga Store. Gift Cards are non-transferable, and cannot be reloaded or redeemed for cash (except as required by law).

If the total value of your order is less than the value of the Gift Card, the remaining balance will remain on your Gift Card and can be redeemed against subsequent orders. You can email us at cs@dsanddurga.com to inquire about your balance. Balance information may not reflect recent purchases.

If your order amount exceeds the value of the Gift Card, you must pay for the amount in excess with a valid form of payment.

If you return products purchased using a Gift Card as one of the payment methods, the value of the return, up to the amount of the initial Gift Card payment, will be credited to a new Gift Card. The remaining amount will be refunded on the credit card used for the transaction.

Digital Gift Cards will be e-mailed to the recipient after the full order has been processed and payment has cleared.

D.S. & Durga is not responsible if a Gift Card is lost, stolen, destroyed, used without permission or delivered to an incorrect or non-existent address. D.S. & Durga is not responsible for any delays or failures to deliver Gift Cards caused by reasons beyond our control. Lost, stolen or destroyed Gift Cards will not be replaced.

D.S. & Durga reserves the right to cancel or refuse to honor a Gift Card if we deem such action necessary in our reasonable discretion.
Promotion codes cannot be applied to the purchase of Gift Cards, except where otherwise expressly noted by D.S. & Durga.
Sales tax and shipping are applicable to products purchased with a Gift Card.

D.S. & Durga reserves the right to change these terms from time to time subject to our discretion, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version on www.dsanddurga.com.