• Last Update: April 2025

    Shipping Options:

    • We utilize two reliable carriers for our shipping needs. Larger orders: ex: candle, 50 mL, 100 mL, Pocket Perfume and  body line are shipped via UPS, while smaller packages such as: Customizable Sample Set, samples and Auto Fragrances are dispatched through USPS.
    • Please note if your order is a larger order we do not ship thru PO BOX address.
    • For UPS shipments, delivery times may vary depending on your location and the UPS service selected. Please note that there may be delays due to the weather and holiday season.

    International Shipping:

    At this time, we ship to the United States, United Kingdom, and Canada.

    Calculating Shipping Costs:

    Please be aware that our free shipping offer does not apply to orders shipped to Canada or Hawaii. Shipping costs for these locations will be calculated at checkout based on the address you provide.

    In-Store Pickup:

    Please note that online orders cannot be picked up at any physical locations. We exclusively provide shipping services for all online orders.

    Modifying Your Shipping Address

    • If you need to update your shipping address, please contact us within 24 hours of placing your order. We will do our best to accommodate your request.

    Delivery:

    Orders are shipped from our facility in New Jersey. For shipments within the United States, UPS typically delivers within 2-5 business days, while USPS delivery usually takes 5-7 business days. Please note that USPS shipments can sometimes experience delays.

    Shipping to Canada and the United Kingdom can take up to 2-3 weeks, depending on customs processing and transit times.

    Scanning Delays with USPS:

    • Please be aware that USPS may experience scanning delays during the shipping process. While we aim to provide timely and accurate tracking information, these delays may affect the visibility of tracking updates.

    Delivery Confirmation with UPS:

    • UPS now includes an image as a method to confirm successful delivery. As part of this confirmation process, we reserve the right to exercise discretion regarding refunds or replacements in cases of confirmed deliveries.

    Calculating Shipping Costs:

    • Please be aware that our free shipping offer does not apply to orders shipped to Canada or Hawaii. Shipping costs for these locations will be calculated at checkout based on the address you provide.

    Lost or Stolen Packages:

    • D.S. & Durga is not responsible for any lost or stolen packages. However, if a package is lost in transit by the carrier, we will make every effort to assist you in locating it. Please reach out to us, and we will work together with the carrier to resolve the issue.

    Missing Packages

    If the tracking information for your package confirms delivery and you cannot locate the delivered package, please follow the steps below.

    1. Check with neighbors and family members

    2. Look around the delivery location

    3. Check for notice of attempted delivery

    4. Contact the carrier directly who can assist further

    D.S. & Durga monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). D.S. & Durga reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

    Please note that there are certain days when your package may not ship.

    All orders ship Monday - Friday. We do not ship orders on the following holidays: New Year's Day & the day after

    • Martin Luther King Jr. Day
    • President's Day
    • Memorial Day
    • Juneteenth
    • 4th of July
    • Labor Day
    • Indigenous Peoples' Day
    • Thanksgiving Day & the day after Thanksgiving
    • Christmas Day & the day after Christmas

  • Our Return Policy: Last Update: November 2025

    Holiday Return Policy

    Holiday purchases made between November 1 and December 26 are eligible for return until January 31 with proof of purchase.
    Returns are accepted for unused and unopened products only.
    Exchanges are not offered.

    The following items remain final sale: Limited Edition products, Studio Juices, Customizable Sample Sets, Auto Fragrances, Gift Cards, and all orders shipped to Canada or the UK.

    1. Return Eligibility

    Unopened and unused merchandise is eligible for return within 14 days of delivery.

    The following items are final sale at all times:
    • Studio Juices
    • Customizable Sample Sets
    • Limited Edition products
    • Auto Fragrances
    • Gift Cards
    • Orders shipped to Canada or the UK

    2. How to Start a Return

    To request a return, email cs@dsanddurga.com with your order number.
    Once approved, a prepaid UPS return label will be provided. Please ship your return within 7 days of receiving the label.

    A 12 dollar return fee applies to all returns and is deducted from the refund.

    Refunds are issued to the original payment method. Please allow up to 14 business days from the date the return is received at our warehouse.

    3. Return Conditions

    Returned products must arrive unused, unopened, and in original condition.
    If a returned item is received damaged, used, or not in its original packaging, we reserve the right to decline the return and ship the product back to the address on file. The 12 dollar return shipping fee applies and cannot be waived.

    4. In Store Purchases

    Items purchased in D.S. & Durga stores may be returned in store within 14 days if unopened and unused.
    In store purchases cannot be returned online.

    5. Damaged or Defective Items

    If your order arrives damaged or defective, contact cs@dsanddurga.com within 48 hours of delivery with:
    • Photos of the item
    • Photos of the packaging
    • Your order number

    Requests submitted without photos may not be processed.

    If our team confirms that the product arrived damaged or defective, we will issue a replacement or store credit. Original shipping and handling charges are not refundable.

    6. Third Party Purchases

    Products purchased from other retailers cannot be returned or exchanged through DS and Durga. Please contact the retailer directly.

    7. Order Cancellations

    Orders may be cancelled within 24 hours of purchase by emailing cs@dsanddurga.com with “Cancel Request” in the subject line.

  • Last Update: April 2025

    1. Contact:

    • If you wish to exchange a product, kindly reach out to our customer service team cs@dsanddurga.com within 14 days of your purchase.

    2: Providing Images

    • When requesting an exchange, please include clear images of the product you intend to exchange. This helps us process your request more efficiently.

    3: Exchange Guidelines

    • The exchange process aligns with our return policy. For candles, please ensure that the items are unused and returned in their original packaging. In the case of perfumes, the products can be out of the cellophane but must be unused and returned in their original packaging.

    4: Responsibility for the Return

    • It is the responsibility of the customer to arrange and cover the cost of the return shipment.
    • We kindly request that you provide the tracking number for the return shipment once it has been sent out. This helps us monitor the return process effectively and ensures a smooth exchange experience.