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Sale FAQ

Are event items returnable for exchangeable?

No. All sales are final. We are unable to offer returns, exchanges, or refunds on The Reset Event items for any reason.

Can I get a price adjustment on a previous order if something goes on sale?

No. We do not offer price adjustments on past purchases. Sale prices apply only during the event window and cannot be retroactively applied.

Can I cancel or modify my order?

No. Orders cannot be canceled or modified once placed. This includes product changes, swaps, quantity adjustments, and shipping changes.

When will my order ship?

Sale orders may take longer than usual to process due to high volume. We appreciate your patience!

Can I use a discount code on the Reset Event items?

No. Add-on discounts do not apply to The Reset Event purchases. These items are already deeply discounted.

Can I receive samples, a welcome gift, or gift with purchase during the event?

No. Samples, welcome gifts, and gifts with purchase will not be available during the event window, even if your purchase is not included in the event assortment.

Can I buy gift wrapping or request special packaging?

No. The Reset Event items do not qualify for gift wrapping or custom packaging services.

What happens if an item I ordered is out of stock?

Due to limited inventory, items may sell out quickly. If an item becomes unavailable after your order is placed, we will refund you for that item and ship the rest of your order